Shipping & Returns
Shipping Policy
Delivery Policy – Solar Indesign (TGL Matrix Ltd)
At Solar Indesign, we aim to deliver your solar lighting products quickly and efficiently. Please review our delivery options below.
Free UK Standard Delivery
We offer free UK delivery within 4-7 working days on all products, and this cost is included in our product prices.
Exceptions:
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Free delivery excludes certain areas, including Islands, Highlands, and Northern Ireland.
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The default shipping option at checkout is our £4.99 ASAP Delivery Service.
Next Working Day Delivery – £4.99
For faster delivery, we offer a Next Working Day service for £4.99. To qualify, orders must be placed by 1 PM (Monday–Friday).
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Additional Delivery Information
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Working days are Monday to Friday (excluding public holidays).
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Orders placed after 3 PM will be processed the following working day.
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Deliveries are made by our trusted courier partners.
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If your delivery is delayed or you experience any issues, please contact sales@tglmatrix.com for assistance.
For further details or special delivery requests, please contact our customer service team.
Return & Exchange Policy
Returns Policy – Solar Indesign (TGL Matrix Ltd)
At Solar Indesign, we strive to provide high-quality solar lighting solutions. If you need to return an item, please review our policy below.
Unwanted Items
We offer a 30-day money-back guarantee if you change your mind about your purchase. To be eligible for a refund, items must be returned in mint, resalable condition. You may carefully inspect the item, but we cannot accept returns of items that have been installed or taken outside. Please note:
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We do not offer a collection service for unwanted items.
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Return postage costs for unwanted items are the customer's responsibility.
Damaged Items or Missing Parts
Please inspect your order upon delivery, even if you do not intend to use it immediately. If your item arrives damagedor with missing parts, contact us within 7 days of receipt so we can resolve the issue promptly.
Wrong Item Received
If you receive an incorrect item, please email sales@tglmatrix.com immediately to request a Returns Code. Items must be returned in resalable condition.
Returns Procedure
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Email us at sales@tglmatrix.com before returning any item.
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We will provide a Returns Code – please ensure you receive this before sending your item back.
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Include your original order ID in all communication. If unavailable, provide your full name, address, contact number, and item details.
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Returns Codes are valid for 14 days from issue, allowing sufficient time for return. Items sent after this period will be reviewed on a case-by-case basis.
Posting Items Back to Us
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We recommend using a tracked postal service, as we are not responsible for lost items without Proof of Postage.
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If you send items via premium services (courier, Special Delivery, etc.) without prior agreement, we will only refund up to the standard 2nd class postage rate.
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Contact us before posting to confirm the best return method.
Returns Address:
Solar Indesign (TGL Matrix Ltd)
PO Box 1428
PE1 9WP
United Kingdom
Returning Without a Returns Code
Items sent without a Returns Code may experience significant processing delays. We will not cover return postage costs for items sent back without prior authorisation.
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For further details, please contact us at sales@tglmatrix.com.